Product Operations Manager

WTS builds the operational and technology backbone that powers modern fintech. We partner with product, engineering, compliance, and operations teams to launch and scale financial products-turning complex workflows (accounts, money movement, reconciliation, reporting, risk) into reliable platforms and tools.

We move fast, sweat the details, and build systems that are secure and built to last.

What it's like to work here

• High impact: Small teams, real responsibility, measurable outcomes
• Cross-functional: Frequent collaboration with engineering, ops, and business stakeholders
• Practical builders: We favor solutions that are simple, scalable, and easy to operate
• Mission-driven: We help bring better financial products to market-safely and efficiently

As a Product Operations Manager, you'll join lean and dynamic ProdOps managers where your contributions will have a direct, meaningful impact on the organization. You’ll play a critical role in optimizing systems, processes, and products that empower WTS to better serve their clients. You’ll have a lot of autonomy and ownership to drive change, identify areas for improvement and deliver initiatives end-to-end. This role is highly collaborative, working closely with Product, Engineering, Operations, and Marketing teams to establish processes from the ground up.

In this role, you will:

• Vibe code operational tools: Build and deploy internal products from scratch using AI-assisted coding tools (e.g., Cursor, Codex) and modern deployment platforms (e.g., Vercel). Ship fast, iterate with users, and own tooling end-to-end turning manual processes into scalable, automated workflows.
• Process Development & Automation: Lead the charge in driving operational excellence by identifying improvement areas, implementing best practices, and streamlining processes across the organization. Use low-code automation tools (N8N) to boost productivity and cut costs.
• Data Analytics: Analyze operational data with SQL and other tools to uncover trends, track progress, and make data-driven decisions that enhance product operations.
• Program Management: Collaborate with Product, Tech, Growth and other teams to integrate operational insights into new products and features. Own key functions like payments and billings, driving improvements in metrics and user experience.
• Strategic Leadership: Take the lead on high-impact projects and initiatives that drive business growth. This includes supporting product launches, vendor onboarding, and process optimization efforts.

Preferred qualifications:

• 4+ years of experience in product operations, product management, business operations, or related fields, preferably in fintech or an early-stage start-up.
• Experience using AI-assisted tools to build and ship products, from prototype through production.
• Proven track record of driving cross-functional alignment and facilitating decision-making.
• Strong bias for action with hands-on experience delivering business results—comfortable rolling up your sleeves and diving into the details.
• Proficiency in data analytics (SQL, no-code tools, data visualization, financial modeling) with the ability to turn data into clear, actionable insights.
• Comfortable making hypothesis-driven decisions and prioritizing tasks with limited resources.
• Self-starter with the ability to solve problems and navigate ambiguity with minimal supervision.